Every dealership is looking for ways to go the extra mile for customers. Not only do “above and beyond’ experiences improve CSI scores, they also increase customer loyalty and the likelihood of positive reviews,…
What’s New for Lenders in 2019
As conference season kicks off, we’re looking forward to meeting with lenders at AFSA and NADA to share the latest updates about Dealertrack Lender Solutions. There’s a lot going on within Dealertrack Lender Solutions,…
Meeting the Challenges of 2019 with F&I Process Improvements
Data from the Q4 2018 Cox Automotive Dealer Sentiment Index shows that U.S. auto dealers became more negative than positive in describing the fourth quarter market and this sentiment carries through to their outlook for the first quarter of 2019. Their concerns…
Is Your Dealership Maximizing Out-of-State Sales Opportunities?
There was a time when dealerships didn’t think much about attracting out-of-state customers unless they happened to be located near a college town, military base or state line. The internet has changed all that. According to Cox Automotive 2018…
1 Surprising Way to Improve Your F&I Sales
We all know how the traditional F&I sales process works – and how customers react when a new round of hard selling starts, just when they thought their deal was nearly complete. According to the Cox Automotive Customer Journey research,…
3 Scenarios Where Back Office Tech Can Save Your Bottom Line
There are three types of situations in which inefficient back office processes can sabotage a dealership’s bottom line. You may recognize some of these scenarios at your dealership. Let’s take a look and see…
Dealertrack Associate Honored as a 40-Under-40 Industry Leader
In the September 1, 2018 issue of Auto Remarketing, 40 Under 40 honorees were recognized for being current and next-generation leaders within the automotive industry and making contributions to their organizations and the industry…
Dealertrack DMS’ Lifetime Learning Portal Answers Industry Need For Customized, Comprehensive Training
Salt Lake City, Utah, September 7, 2018 – As a lack of ongoing training continues to impact employee retention and overall profitability, dealerships nationwide are hard-pressed to reassess their employee programming strategies. According to…
Drive to Success: Training is the key to retention
Hiring and training employees is important in any industry. But in the auto sales industry, where retention is low and turnover is high, focused training programs that teach new hires the ins and outs…
Cloud Optimization, Your DMS, and You
As technology evolves, so does its language. And one of the newest tech buzz terms “the cloud” can be a little confusing. What is the cloud? How can it help your business? And what…
Dealertrack Set to Unveil New Utah Office
DRAPER, UT., August 28, 2018 – Dealertrack, a leading provider of digital solutions to the automotive retail industry, today announced its new office space supporting Dealertrack DMS based in Draper, Utah. The 112,000-square-foot facility will be…
Drive to Success: Enhancing Online Presence
Customers shop for cars online. Because of this simple fact, it’s the job of every savvy dealership to have an online presence that caters to customers’ shopping preferences and attracts consumers to the dealership.…
