Are you seeing a lack of talented techs come through your doors? Many dealers are. The industry is buzzing about a shortage that may affect your bottom line for years to come. But while some dealers worry about the shortage, others are proactively taking matters into their own hands.
J.D. Power: Dealers are willing to pay more for better service and greater efficiency from lenders
According to the J.D. Power 2015 U.S. Dealer Financing Satisfaction Study, overall dealer satisfaction scored 913 (out of 1,000) when using eContracting, compared to 856 when working with lenders who did not use that type of technology. The reason? Dealers are searching for higher levels of service centered around speed, convenience and efficiency.
eContracting on the rise: Dealers and lenders shift to a faster, more convenient approach
Electronic contract funding is a perfect example of how technology is introducing new ways to be more efficient and accurate. Long the domain of the traditional sales and lending approach, today there’s strong evidence that the shift to eContracting is accelerating, as dealers and lenders discover its effectiveness.
Dealer’s choice awards: Thank you, eight times over
The best recognition a company can hope to receive is when it comes from the community it serves. And on that score, we are humbled and thrilled to have been honored with eight Dealers’ Choice Awards from Auto Dealer Monthly Magazine.
Four tips for effective fixed ops communications
Top dealers consistently attract, retain, and grow their fixed operations business through effective communications with customers and colleagues. That builds lasting, loyal relationships, even when there’s a competitor around every corner.
The Supreme Court’s decision: An endorsement of disparate impact? Not exactly.
When the U.S. Supreme Court issued its 5-4 decision in Texas Dept. of Housing and Community Affairs v. Inclusive Communities Project Inc., it affirmed that a disparate impact cause of action exists under the Fair Housing Act (FHA).
Dealertrack’s Raj Sundaram examines the subprime lending market
With the automotive retail world talking about the subprime market, who better than Dealertrack to weigh in with some experience, facts and data? Our Co-President Raj Sundaram recently examined the state of subprime lending in a commentary published by Auto News.
Top 5 tactics to create successful fixed ops employees
From adding service bays and express lanes to extending hours, many dealerships are investing heavily in fixed operations. However, the impact of that investment to the bottom line could be minimized if your fixed ops employees are unhappy.
Top 3 online to in-store mistakes–and how to avoid them
Not using proper digital retailing tools is a bit like leaving a customer standing, unattended, in your showroom. There’s no connection made with a serious car shopper, and that frustrates customers, hurts sales and ruins satisfaction scores.
Dealertrack DMS partner Ross Ford Toyota honored as TIME Finalist
What happens when a small town dealer embraces change? They launch their business and their team into prime TIME. That’s what happened at Ross Ford Toyota in Wynne, Arkansas.
40 percent or more of your website traffic comes from mobile. Are you ready?
When it comes to car shoppers, many are actually using a smartphone, or tablet, to visit your site, search inventory and conduct those all-important first purchase steps. In fact, according to traffic on the Dealer.com network, more than 40 percent of visits to dealership websites come from mobile devices.
Embracing mobile in your service department
Your service department is quickly becoming the next great frontier for mobile technology, thanks to innovations like mobile-friendly multipoint inspection tools. Make sure your service bays are delivering a customer experience that helps create happy and loyal customers.
