When it comes to choosing the right vendor, automotive dealerships have a big decision to make. Matching a technology to meet your needs is only one part of the process. Dealers have to consider…
Drive to Success: Dealership Technology Impacts More Than Profits
The technology that drives the automotive retail industry from start to finish varies wildly, from online shopping apps to point-of-sale systems, and all the way to online data and customer retention tools. All of…
Turn Dealership New Hires into Experts with Strategic Onboarding
Employee turnover costs dealerships billions of dollars every year. Yes, billions. And the problem is getting worse. Payroll is rising and one- and three-year retention rates are dropping, meaning dealers are spending more and…
Drive to Success: Create a Culture of Learning and Build a Strong Team
Fighting high turnover and building a strong team takes a lot of work, time, and effort, right? The problem is, you don’t always have a lot of time. Additionally, dealership managers and owners have…
Add Confidence to Every Trade-In Deal
When your dealership uses a traditional payoff and title release process for trade-ins, there can be a lot of built-in uncertainty. Between the amount of time it takes to receive the clean title (18+…
Leadership Lessons: Build Your Dealership’s Social Responsibility Program
When an automotive dealership opens its doors, it brings innovation, opportunity, and growth to the community. With a strong focus on volunteering opportunities for team members, charity, and social responsibility, dealers drive more than…
Drive to Success: Smart Data Creates A Smart Service Lane Experience
It’s time to get smart about your dealership’s service lane. In particular, optimizing data, being open to change, and revolutionizing the way your team delivers service to your customers are the next big moves…
THE DMS DILEMMA: IS THE GRASS REALLY GREENER?
If you find yourself fantasizing about a new DMS, but dread the thought of switching, you’re not alone. We surveyed hundreds of dealers to better understand perceptions of their current DMS provider and considerations…
Paper Contracts Shouldn’t Prevent You from Fast Funding
By Todd Hutto, Associate Vice President of Operations, Dealertrack Digital Document Services Even as more of the car buying process moves online and the desire for a digitally connected online-to-in-store experience grows stronger, many…
Drive to Success: Building a Fanatic Fan-base of Happy Customers
Your most loyal customers love you. And automotive dealers love their most loyal customers. After all, loyal, happy customers become brand advocates, spend more, and return to your dealership again and again. So is…
Technology Transitions: 5 Steps For Success
Technology is an important investment for dealerships. In nearly every aspect of buying, selling, merchandising, and financing auto sales, tech touch-points can either help, or hinder, the process. So when it comes to making…
Drive to Success: Onboard Your Dealership Staff For Long-Term Success
Unemployment is low. Your dealership staff has options. Are you ready for this? If your dealership fails to onboard team members successfully, and quickly, be prepared to watch your precious new hires abandon ship.…
