Dealership Principal Owners (DPOs) and General Managers (GMs) are struggling with hiring, retaining, and even recruiting top talent in the automotive industry. If you think your dealership doesn’t have a problem, you need to…
Drive to Success: Build a Solid Customer Advocacy Strategy And Win
Every automotive dealership is going to do what it can to offer great deals and customer service today. It simply has to. But, there’s more that can be done to set your dealership apart.…
Technology Without Teamwork Hurts Where it Counts
A lack of teamwork hurts where it counts. So, who’s counting? The average dealership invests significant dollars in technology every year. If you’re not sure if you’re overspending, chances are you haven’t fully calculated…
4 Dealertrack Innovations Shown at NADA 2019
It was a big year at NADA for Dealertrack! Here are four highlights from our exhibits and demos at the show. 1. The Cox Automotive Immersive Car-Buying Experience Dealers were able to experience the…
Drive to Success: The Mobility Revolution is Here…
What does Mobility-as-a-Service (MaaS) mean? For one, it means that the way people move from point-A to point-B is no longer just big business for the auto industry. Opportunity lurks in plain sight for…
Top 6 Auto Industry Trends from NADA 2019
Now that this year’s exciting NADA Show has come and gone, dealers are reflecting on the industry trends they are either involved in now or will be involved in moving ahead. Keynote speakers and…
Controllers: Meet Challenges & Share Advice
What does it take to tackle the daily challenges of running an automotive dealership? Controllers work in a complex role. They’re responsible for training and keeping teams of employees—with varying levels of experience—up-to-speed on…
How Dealertrack uniFI Changes the Car Buying Experience
At NADA 2019, Mazen Letayf, Associate Vice President and Head of Product for Digital Retailing and Dealertrack F&I, sat down with Jim Fitzpatrick of CBT Automotive Network to talk about Dealertrack uniFI™. The interview…
Drive to Success: Build Customer Service Strategies For Success
Remember when the customer was “King” in the sales industry? Have you ever experienced a truly negative buying experience that left you questioning what went wrong? Purchasing an automobile is a major financial decision—where…
Disruption Today: Drive Profitability with Emerging Technology
Based on the workshop presented at NADA 2019 by Mike Barrington, Senior VP of Retail Solutions Group Sales, Digital Retailing & Dealertrack F&I Solutions at Cox Automotive The rate of technology change today is…
Key Lender Events for 2019
This week at AFSA and NADA marks the beginning of what will surely be a great year of interactions with lenders. Here are some of the key lender events we’ll be attending in 2019:…
Drive to Success: Convenience is King in the Service Lane
A recent Cox Automotive study sheds light on changing behavior in the service lane—and there’s good news and bad news. First, consumers who didn’t return for service at your dealership represent, roughly, $266 billion…
