Every dealership is looking for ways to go the extra mile for customers. Not only do “above and beyond’ experiences improve CSI scores, they also increase customer loyalty and the likelihood of positive reviews,…
Leadership Lessons: Master Year End Like a Boss
Rise and shine, two-zero-one-nine! It’s time to meet year end with fresh optimism and a health strategy. If your role at the dealership is to manage, prepare, or file year-end tax forms, W-2’s (or…
What’s New for Lenders in 2019
As conference season kicks off, we’re looking forward to meeting with lenders at AFSA and NADA to share the latest updates about Dealertrack Lender Solutions. There’s a lot going on within Dealertrack Lender Solutions,…
Drive to Success: Will Your Dealership Master Margin Compression This Year?
Dealership owners are betting big this year on new technologies, procedural updates, data-crunching, and high-hopes to combat margin compression. Will your dealership’s strategy prove to be successful in mastering this menace? There’s nothing like…
Meeting the Challenges of 2019 with F&I Process Improvements
Data from the Q4 2018 Cox Automotive Dealer Sentiment Index shows that U.S. auto dealers became more negative than positive in describing the fourth quarter market and this sentiment carries through to their outlook for the first quarter of 2019. Their concerns…
Technology Alone Won’t Drive Profits
Automotive dealerships do more than sell fast, shiny cars to eager customers. When it comes to adopting technologies to improve workflows, reach new customers, and do just about anything and everything, dealers are pretty…
Is Your Dealership Maximizing Out-of-State Sales Opportunities?
There was a time when dealerships didn’t think much about attracting out-of-state customers unless they happened to be located near a college town, military base or state line. The internet has changed all that. According to Cox Automotive 2018…
Drive to Success: Best Practice Tips for Taxes and W-2’s
It’s crunch time (also known as year end for controllers and finance managers). This is your time to shine, so don’t panic. Taxes, W-2’s, and important tasks and deadlines are your thing. Here’s a…
1 Surprising Way to Improve Your F&I Sales
We all know how the traditional F&I sales process works – and how customers react when a new round of hard selling starts, just when they thought their deal was nearly complete. According to the Cox Automotive Customer Journey research,…
A Right-Sized DMS: What’s Tech Costing Your Dealership?
The business of selling cars is complex. Technology solutions were supposed to streamline and simplify the process so your team could focus on what you do best: serve your customers. But, as dealerships began adopting technology…
Drive to Success: What’s Driving The Mobility Movement?
The Mobility movement is gaining momentum and there’s no going back! Does your dealership have a strategy to capitalize on the next big thing, hop on the bandwagon, and ride the wave into the…
Get Leadership’s Support For A Smooth DMS Switch
Switching your Dealer Management System (DMS) is the first step toward updating your technology strategy. Adding intuitive and easy-to-integrate solutions that better fit your overall business objectives will enable your team to fully focus…
