There are three types of situations in which inefficient back office processes can sabotage a dealership’s bottom line. You may recognize some of these scenarios at your dealership. Let’s take a look and see…
Drive to Success: Mobility, the Future, and Your Dealership
Unless your dealership has been hiding under a rock, you’ve probably heard “mobility” referenced more times than you can count. But, dealers are savvy. The automotive industry has experienced change—constant change—since the days of…
Dealertrack Associate Honored as a 40-Under-40 Industry Leader
In the September 1, 2018 issue of Auto Remarketing, 40 Under 40 honorees were recognized for being current and next-generation leaders within the automotive industry and making contributions to their organizations and the industry…
Drive to Success: Game-Changing Technology For Better Profits
Technology is a game-changer for the automotive industry. Improved customer data insights and the ability to offer more transparency has improved the relationships your sales associates build. And accessing information about price, offers, care…
Overcome Your DMS Transition Fears
Breaking the news to your controller that your dealership is switching technology is a difficult day for any Dealer Principal Owner or GM. While a technology transition can seem intimidating, staying stagnant with an…
Drive to Success: Trailblazing Women in Automotive
Even though women are buying around half the cars sold each year, a mere 18.6 percent of jobs in the automotive industry are held by women. Worse still? Overwhelming biases, gender barriers, and old-school…
When a Fear of Change holds you back
“Time, training, resistance, nightmare, contracts and confusing.” These are some of the first words that come to mind when a dealership considers making a DMS switch. These words are also often at the root…
Drive to Success: Build Customer Advocacy at Your Dealership
What’s really driving business at your auto dealership? Fantastic salespeople? Great deals? What about reviews, word of mouth, and online testimonials of your biggest supporters and advocates? If you’re not paying attention to that…
Smythe Volvo: Free to Focus on What Matters
The team at family-owned, family-operated Smythe Volvo takes their culture seriously. Employees, sales people and car buyers are treated with respect, fairness, and trust. It makes sense to start there and let people come…
Drive to Success: Better Customer Experience for the Long Haul
Buying a car is an emotional experience, an expensive process, and one of the biggest financial transactions most consumers will make in any given year. While customer expectations and buying habits are shifting, one…
Data-driven Dealerships: 5 Metrics for Improving Retention
You’ve heard it before: You can’t manage what you don’t measure. And this is true…mostly. Human Resources, Controllers, and People Ops often struggle to capture meaningful data around high turnover. Employee satisfaction on…
Drive to Success: The Service Lane That Pays Back
Is your auto dealership’s service department generating at least half of your gross profit? It should be. But, service centers need the right mix of customer support, transparency, technology, speed and efficiency, and loyalty…
