In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in…
Five Keys to a Mystery-Free DMS Switch
Technology is just as integral to the operations of your dealership as the cars you sell. But for one reason or another, while selling cars comes easy to most dealers, technology (and especially the…
Drive to Success: Hiring Quality Talent
The business of auto sales isn’t just about moving metal. It’s about fostering a culture of committed employees devoted to the long-term goals of the dealership. When employees take pride in their jobs, they…
Dealertrack Registration and Title Solutions Wins Contract Award
Company scored highest in RFP process to provide third party title and registration solution statewide GROTON, CT –July 25, 2018 – Dealertrack Registration and Title Solutions has been recommended for a contract award by…
Moving F&I Online
Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail…
Streamline Operations and Boost Satisfaction
Think for a moment about the interactions your dealership has with your customers. How many people really want to spend more time buying or servicing a vehicle? They want to get in, get out, and…
Drive to Success: Improving Your F&I Department
F&I managers have a difficult job. Not only are they expected to make sales that customers don’t always understand, but their jobs are constantly scrutinized by their employers and consumers alike. In fact, many…
The Importance of Developing a Dealership Staffing Strategy
Change is the only constant in auto sales. In the last several years, the industry has experienced dramatic changes due to increased focus on digital retailing, shifting consumer behaviors, and the pinch of margin…
Drive to Success: Challenge Margin Compression
Margin compression in auto sales is a problem that’s been building for years. And, unfortunately, it’s not going away anytime soon. But there are several things dealerships can do to mitigate the negative effects…
Get Your Customers Off the Emotional Rollercoaster
The Cox Automotive 2018 Emotional Connections Study examined the emotions and pain points that customers experience when purchasing a car. There are some positive highlights related to interactions with a well-informed salesperson, taking a…
Why Dealers Get Stuck Using Outdated Technology
The auto retail industry is made up of thousands of forward-thinking business people who have found success by adapting to changing environments. These industry leaders have endured downturns, adapted to imposing regulations, and evolved…
Drive to Success: Enhance Customer Loyalty
Customer loyalty that leads to repeat visits to sales and service departments is the goal of every dealership. But loyalty doesn’t come easy. It’s earned by developing a reputation for exceptional service and finding…
