We all know that digital contracting is the wave of the future and that its big-picture benefits include speeding up funding, increasing accuracy and compliance, and virtually eliminating re-contracting. But how about the everyday…
Industry News Roundup: 8/16/19
This week’s news roundup from Dealertrack includes some surprising best practices for the F&I office, a heads-up about the next generation of auto buyers, and an update on the state of the economy and…
The Future: Open, Integrated Systems
The Internet of Things is here. Consumers are starting to expect that their refrigerator can talk to the stove and their GPS knows where to take them based on calendar appointments. These innovations require…
Success Story: Straub Automotive
Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So…
Go Mobile – Before, During and After the F&I Presentation
With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our…
F&I for the Age of the Customer
by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1%…
CBA Live: The Time for eContracting is Now
Andy Mayers, Dealertrack Lender Solutions strategist, recently participated in a panel discussion at retail banking industry event CBA Live. The conversation focused on dealer motivations, eContracting, operational efficiencies and internal dealer issues. From the…
Adverse Action Notices: F&I Compliance Tip
An “adverse action” is, basically, a refusal to grant credit, the termination of an account, or the changing of an account’s terms in a manner unfavorable to the consumer — such as unwinding a spot delivery…
Retail Technology in 2017: Customer Expectations Power the In-store Connection
The technology behind selling vehicles is changing from a dysfunctional array of tools to a smooth and connected journey that fuses the power of online efficiency with in-store, in-person, and at-hand relationship building.
Want to Be a Champion of Auto Retail? Try These Gridiron Tips
Regardless of your experience or record of success, there are some interesting similarities between what makes a consistently strong football team…and a great sales team.
Closing Time at NADA: Celebrating the Past, Looking Forward to a Connected Future
One hundred years in the making, this year’s “NADA 100” convention served as a perfectly-timed and appropriate gateway to the connected and digital future of auto retailing.
Gallery: NADA 100 is Live and in Color
Missing out on the NADA fun in New Orleans? Don’t fret. We have you covered with galleries, editorial coverage, and more.
