RegUSA Training - Quick Tips
How Solution Manager helps you deal with a deal on hold
Upon receipt of your RegUSA® deal submission, our processing service team may identify document compliance or data accuracy discrepancies preventing transaction completion.
Open the Solution Manager from the Deal Status Queue by selecting any (!) icon in the Problem Status column.
Select Open in the Summary box located on the right of the Solution Manager.
Review the current issue under PROBLEM which is unique to each state transaction type.
Review the action required under SOLUTION. Common action steps include:
- Uploading a document
- Mailing an original document
- Accepting or declining a fee or tax discrepancy.
Follow the instructions and select Submit.
The Open status in the Summary box located on the right of the Solution Manager will update to Pending Review. Repeat steps 3 & 4 for any additional problems displayed.
Submissions pending review will display as a dotted circle icon under the Problem Status column in the Deal Status Queue.
The RegUSA processing service team will review the resolution submission. If accepted, the status under the Problem Status column in the Deal Status Queue will update to a (✓) icon.
If additional action is required, the status will return to a (!) icon. Select the (!) icon and repeat steps 3 & 4.
